Service & support

Frequently asked questions

Practical information, maintenance and repair enquiries, spare parts, care guidance and project documentation.

Frequently asked questions
Support areas

Support areas

Can I send photos before requesting a visit?

Yes. They help identify the system and the information needed before arranging travel.

Do you repair every system on the market?

Each case depends on system, age, access and parts availability.

Are spare parts universal?

Not always. Hardware, seals and locks vary by manufacturer and model.

How long is my warranty?

Check the documentation for your specific product and project; there is no single generic term.

What if a panel or lock feels stiff?

Do not force it. Send photos and explain when the resistance occurs.

Can I request preventive maintenance?

Yes. Send the installation type, location and current condition.

Explore Ibérica Glass

You may also be interested in

Move between related solutions, areas and service topics while keeping the project context.

Project Studio

Frequently asked questions

To identify an installation correctly, send general and detailed photos plus any project reference or documentation you have.

Ask about a case →
✓ General and detail photos
✓ Clear description of the issue
✓ Installation location
✓ Reference, invoice or documentation if available
Private consultationPlanning a project?
WhatsAppRequest consultation →